Student Benefit Plans

Frequently Asked Questions

A Dental PPO (Preferred Provider Organization) plan offers a network feature. PPO dentists participate in the network thereby agreeing to accept contracted fees as payment in full rather than their usual fee for patients. When you visit a PPO dentist, you typically pay a certain percentage of the reduced rate (called coinsurance) and the plan pays the rest. Preventive and diagnostic services are covered at 100%.

A Dental Health Maintenance Organization (DHMO) plan requires you to choose one dentist or dental facility to coordinate all of your oral health needs. If you need to see a specialist, your primary care dentist will refer you. A DHMO plan doesn’t have any deductibles or maximums. Instead, when you receive a dental service, you pay a fixed dollar amount for the treatment (a “copayment”). Often, preventive and diagnostic services have no copayment, so you pay nothing for these services. However, if you visit a dentist outside of the network, you will be responsible for the entire bill. Watch the video below for further details on Delta Dental’s networks.

An annual maximum is the maximum dollar amount a benefit  plan will pay toward the cost of care within a specific benefit period, usually a calendar year. 

The portion of the cost of your treatment that you are required to pay. Most plans pay a pre-determined percentage of the cost, and you pay your coinsurance amount even after your deductible is reached.

A specific dollar amount that you must pay before the plan begins to cover your expenses.

This is a document you receive from your insurance carrier after you visit the provider. It is not a bill, but rather an explanation of what procedures were performed and what was covered by your plan. Though EOBs vary, they should include the provider’s fee, the portion your insurer paid and any amount you may owe (such as deductible, coinsurance or non-covered services). It should also include an update on how much of your annual maximum has been used and the amount you’ve paid toward your deductible.

A qualifying life event includes a change in marital status (marriage or divorce), the birth of a child, adoption of a child, or loss of other coverage. If you have had a qualifying life event, please contact the Benefit Partners Group student support team at (877) 247-8817.  You can enroll under a qualifying life event up to 60 days after such an event. If you miss that window, you will have to wait for the next available open enrollment period.

View the Member Connection flyer to find out how to register and learn more about the Member Connection. Click here to be taken to the Member Connection, where you can access benefits, eligibility, and claims information for your plan.

Once premium has been paid and your policy is in-force, there will be no cancellations, refunds, or early termination of coverage.  There is a $25 fee for any issues related to payment via check or credit card processing.

Benefit Partners Group administers the enrollment and payment process for the student dental and vision plans. If you have any questions, please contact the Benefit Partners Group student support team toll-free at (877) 247-8817

 If you have enrollment, payment, or billing questions, please contact Benefit Partners Group toll-free at (877) 247-8817. If you are already enrolled and have questions about claims or other benefit related information, you should contact Delta Dental customer service at (800) 323-1743, or email them at You may contact the NU-Supplement claims administrator, Administrative Concepts, Inc. at (888) 293-9229.